Resource Automotive: Specialty Services to Generate Additional Profit Opportunities

Consulting
Resource Automotive helps clients meet the challenge of increasing same store sales and profit. The development division assigns retail automotive consultants to perform a thorough analysis and assessment of current practices.

These consultants work with dealers and their management teams to establish performance standards. We assess, in detail, your variable and fixed operations and establish new processes and operating standards. Once new standards are set the team designs, installs and monitors new business processes to achieve dealership goals.

Customer Voice
How many customers can you afford to lose? None - right? We can help protect your client base. Customer Voice is our highly successful, proven effective, follow up post-sales evaluation program and reporting tool. Customer Voice concentrates on reaching automotive dealership customers by telephone beginning the day after their sales and service transactions. Multiple attempts to reach every customer are made and documented. If Customer Voice is unable to reach a customer by telephone within ten days of the sales or service transaction, we follow up by mail. Every dealership customer is contacted.

Customer Voice service representatives (CSR's) are dedicated exclusively to following up with dealership customers. They are highly trained and professionally certified in the Customer Voice process. CSR's complete a customer problem report (CPR) for every customer not completely satisfied with his/her experience at the dealership. The CPR is the dealership's primary diagnostic tool for satisfying customers and correcting the root causes of their dissatisfaction. The dealership can access a complete set of reports and all CPR's on the Customer Voice web site, any time, day or night. The Customer Voice web site is password protected to ensure that only authorized dealership personnel have access to review reports Online or retrieve them for further analysis and distribution to dealership staff. For more information, visit our website at http://www.customervoice.com./

Customer Voice is administered by Innovative Solutions, a subsidiary of The Warranty Group.

Participation Options
Resource Automotive creates opportunities for qualified dealers to participate in underwriting profit and investment income generated by the insurance products sold by the dealer.

Through ownership in controlled (CFC's) or non-controlled foreign corporations (NCFC's) and domestic insurance companies, dealers can participate in insurance carrier income.

Learn how you can strengthen your business today! Connect with a customer service representative.