The Warranty Group provides leading edge support 7 days a week, 24 hours a day, 365 days a year to increase customer loyalty through e-mail support, chat, call transfer capabilities, automated voice attendant, voice recognition, Computer Telephony Integration (CTI) and more.

Our menu of contact management services include:

• Product technical support
• Inbound and outbound customer care
• Customer relations
• Company, product or recall inquiries
• Operator services
• Customer satisfaction surveys
• Program enrollment and registration
• Credit card enhancement administration
• Client overflow calls

These services are provided through a variety of technologically advanced methods including e-mail support, chat, call transfer capabilities, automated voice attendant, voice recognition, Computer Telephony Integration (CTI) and more.

We utilize an automated call distributor (ACD) phone switch that is considered one of the leading telecommunication call routing technology tools available today. The ACD also provides interactive voice response (IVR) systems that enable customers to select services from a menu without the aid of a company representative, and includes software that can perform tasks such as distributing or receiving information and updating databases. At The Warranty Group, we effectively strike a balance between the need to ensure productivity and profitability and the need to present a personable, customer friendly environment to your customer.

The Warranty Group — the single source solution for all your warranty needs

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