In 1998, Independent Dealer Services (IDS) and Innovative Services of America (ISA) were joined to form what is now TWG Innovative Solutions, Inc. With over 30 years experience in direct mail marketing, telemarketing, customer service and service plan administration, TWG Innovative Solutions is a leader in developing and managing customer relationship management programs for credit card, retail and manufacturing organizations. The result is an organization capable of offering a complete solution for our clients' needs, from extended service plan programs to customer relationship management services, direct mail, financial and insurance administration, and fully compliant inbound and outbound telemarketing.