MEMBER’S CHOICE Mechanical Repair Coverage
Since 1998 The Warranty Group has partnered exclusively with CUNA Mutual Group to deliver the best in class mechanical repair coverage to credit unions nationwide.
CUNA Mutual Group has been serving credit unions and its members since 1935.
Knowledge. Service. Systems. The right combination for you. From underwriting extended warranties to the administration of customized service plans, we'll work with you to create the turnkey program that meets your business needs. The Warranty Group provides full in-bound and online customer care options, comprehensive service logistics, and electronic claims payment processing and more. How can we help you?
Getting your message to the right people. Whether you need help to recapture missed point-of-sale opportunities, or are interested in renewal programs to make sure your customers' purchase stays protected before their current coverage expires, we have the expertise to partner with you.
Our diverse client list of retailers, financial services providers, membership groups, manufacturing and real estate companies turn to us to offer their customers additional products or services, while ensuring customer retention and satisfaction.
Training. Training. Training. Exceptional training can deliver immediate gains and provide a roadmap for ongoing results. Our nationally-recognized learning programs in sales, service, and management add value for dealerships, retailers, and manufacturers.
Our interactive teaching methods incorporate group discussion, role-play, and performance evaluation. This approach ensures comprehension and encourage long-term behavior change, while also adhering full compliance with state and federal regulations.
Stability and Industry Expertise. Our wholly-owned insurance companies -- Virginia Surety Company and London General Insurance -- provide affordable underwriting coverage and product security. Our programs can be seamlessly integrated into your product lines in the auto, recreational vehicle, consumer electronics, appliance, home, and commercial industries. Let our underwriting expertise help maximize revenue and increase customer satisfaction for you.
The new competitive advantage—keeping up with regulation. Whether you’re looking to break into new markets or keep up with changing domestic regulations, our compliance teams can help you chart the most painless course. With offices around the world, we understand and can support the necessary filings to ensure your program is compliant.
We recognize some of the regions that present the most opportunity for profit can also come with regulatory challenges and pitfalls. We'll focus on the most effective and compliant responses to the regulatory environment in your markets, so you can concentrate on your product line and mission-critical business.
Increase retention with exceptional customer experience. Our expansive database and customer-focused claims administration create an exceptional user experience that yields the highest return on sales and equity. We have domestic workforces across the globe ready to focus on details that shouldn’t slow you down, so you can focus on moving your business forward. Chat, email support, call-transfer capabilities, automated voice attendant, voice recognition, and Computer Telephony Integration (CTI) keep our call centers in touch with your customers in the environment they want to be in.